Privacy Policy

1. Information We Collect

We collect information necessary to provide cryptocurrency recovery services and communicate with you:

1.1 Information You Provide Directly

• Contact Information: Name, email address, phone number, WhatsApp number
• Case Details: Description of lost/stolen cryptocurrency, amounts, dates, circumstances
• Wallet Information: Public wallet addresses, exchange names, account details (to locate funds)
• Identity Information: Government-issued ID, verification documents (to confirm ownership)
• Financial Information: Bank account details or payment method information (for fee payment only)
• Communications: Messages via WhatsApp, email, phone calls during recovery process

1.2 Information Collected Automatically

• Website Usage: IP address, browser type, pages visited, time spent on site
• Device Information: Device type, operating system, mobile app usage data
• Cookies & Tracking: Cookies, web beacons, similar tracking technologies (see Section 7)
• Location Data: General location based on IP address (not precise GPS)

2. How We Use Your Information

We use the information we collect for specific purposes related to cryptocurrency recovery services:

• Recovery Services: Locate, trace, and recover lost or stolen cryptocurrency on your behalf
• Communication: Contact you about your case status, ask clarifying questions, provide updates
• Verification: Verify your identity and confirm rightful ownership of cryptocurrency
• Legal Compliance: Comply with laws, regulations, and legal processes (subpoenas, warrants)
• Payment Processing: Process recovery fees and any refunds or payments
• Case Documentation: Maintain detailed case records for audit, compliance, and dispute resolution
• Website Improvement: Analyze website usage to improve services and user experience
• Security: Prevent fraud, abuse, and protect against malicious activity
• Testimonials: Use your case details in success stories (only with explicit written consent)

2.1 Lawful Basis for Processing (GDPR)

If you are in the EU, we process your data based on:

• Contract: Processing necessary to perform our recovery services agreement with you
• Legal Obligation: Compliance with laws, regulations, and legal processes
• Legitimate Interest: Fraud prevention, website security, recovery process improvements
• Consent: You have explicitly consented to specific processing (testimonials, marketing)

3. How We Protect Your Data

We implement comprehensive security measures to protect your personal information:

3.1 Security Measures

• Encryption: All sensitive data encrypted using industry-standard SSL/TLS encryption
• Secure Storage: Personal information stored on secured servers with restricted access
• Access Controls: Only authorized personnel have access to client data (need-to-know basis)
• Confidentiality Agreements: All employees sign legal confidentiality agreements
• Regular Audits: Regular security audits and penetration testing
• Data Minimization: We collect only information necessary for recovery services
• Backup & Recovery: Secure backup systems to prevent data loss

3.2 What We Do NOT Do

• ❌ We do NOT sell your personal information to third parties
• ❌ We do NOT share your case details without written consent
• ❌ We do NOT use your data for marketing without permission
• ❌ We do NOT store passwords or private keys
• ❌ We do NOT touch or hold your recovered cryptocurrency
• ❌ We do NOT violate confidentiality for any reason (except legal requirement)

4. How Long We Keep Your Data

We retain personal information only as long as necessary for the purposes outlined:

• Active Cases: Data retained throughout recovery process (typically 2-8 weeks)
• Completed Cases: Data retained for 7 years (legal, tax, audit requirements)
• Unsuccessful Cases: Data retained for 3 years (dispute resolution, compliance)
• Website Analytics: Automatically deleted after 26 months
• Cookies: Deleted based on browser settings (typically 1-2 years)
• Communications: Archived for compliance (deleted after retention period expires)

Deletion Request: If you request deletion of your data, we will delete it unless legal obligations require retention (tax records, dispute resolution, regulatory compliance).

5. Information Sharing With Third Parties

We limit sharing of your personal information. We only share data when necessary:

5.1 When We Share Information

• Cryptocurrency Exchanges: Public wallet addresses and transaction details (to verify/locate funds)
• Blockchain Forensics Partners: Case data necessary for blockchain analysis (under confidentiality agreements)
• Legal Authorities: Only when required by law (subpoenas, court orders, regulatory requests)
• Service Providers: Payment processors, cloud storage (under data processing agreements)
• Legal Counsel: Case information shared with lawyers assisting recovery (privileged & confidential)
• Tax Authorities: Only if legally required (IRS, tax agencies)

5.2 When We Do NOT Share Information

• ❌ We never sell your data to marketers or data brokers
• ❌ We never share with competitors or other recovery services
• ❌ We never share with social media platforms (no tracking pixels)
• ❌ We never share case details publicly without written consent

5.3 Data Processing Agreements

All third-party service providers are contractually bound by Data Processing Agreements (DPA) that require:

• ✅ Same level of data protection as CrypRecovery
• ✅ Limited use of data only for specified purposes
• ✅ Prohibition on selling or sharing data further
• ✅ Notification of data breaches within 24-48 hours

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

6.1 Rights Under GDPR (EU/EEA Residents)

• Right to Access: Request copy of all personal data we hold about you
• Right to Correction: Request correction of inaccurate or incomplete data
• Right to Deletion: Request deletion of your data (with limited exceptions)
• Right to Restrict: Request restriction of data processing
• Right to Portability: Request your data in a portable, machine-readable format
• Right to Object: Object to certain types of processing
• Right to Lodge Complaint: File complaint with data protection authority

6.2 Rights Under CCPA (California Residents)

• Right to Know: Request what personal information we collect and how we use it
• Right to Delete: Request deletion of personal information (with exceptions)
• Right to Opt-Out: Opt out of sale of personal information (we don't sell it anyway)
• Right to Non-Discrimination: No discrimination for exercising privacy rights

6.3 How to Exercise Your Rights

To exercise any of these rights, contact us at:

7. Cookies & Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files stored on your browser that help us understand how you use our website. We use:

• Essential Cookies: Necessary for website function (login, security)
• Analytics Cookies: Measure website usage (Google Analytics)
• Preference Cookies: Remember your settings and preferences

7.2 Controlling Cookies

You can control cookies through:

• 🔧 Browser settings (most browsers allow you to disable cookies)
• 🔧 Cookie consent banner on our website
• 🔧 Do-Not-Track signals (if your browser supports)

Note: Disabling cookies may affect website functionality and user experience.

7.3 No Third-Party Tracking

We do NOT use:

• ❌ Facebook Pixel or other advertising pixels
• ❌ Retargeting/remarketing cookies
• ❌ Cross-site tracking
• ❌ Behavioral advertising

8. Children's Privacy

Our services are not directed to individuals under 18 years old. We do not knowingly collect personal information from minors. If we discover we have collected information from a minor, we will delete it immediately.

Parents or guardians who believe we have collected data from a minor should contact us at privacy@cryprecovery.com immediately.

9. International Data Transfers

CrypRecovery operates globally. Your personal information may be transferred to, stored in, and processed in countries other than your country of residence, including countries that may not have the same data protection laws.

EU/EEA Residents: We ensure adequate safeguards for international transfers through:

• ✅ Standard Contractual Clauses (SCC)
• ✅ Data Processing Agreements
• ✅ Privacy Safeguards equivalent to GDPR

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes become effective when posted to our website. For significant changes affecting how we use your data:

• 📧 We will notify registered clients via email
• 📧 We will request your consent (if required by law)
• 📧 Your continued use = acceptance of updated policy

11. Privacy Contact Information

For any privacy questions, concerns, or requests:

EU Data Protection Authority

If you are in the EU and have concerns about our privacy practices, you have the right to lodge a complaint with your local data protection authority (DPA). Find your DPA at edpb.ec.europa.eu.

Last Updated: January 2026 | Effective Date: January 1, 2026 | Version 1.0

Your Privacy Matters

We are committed to protecting your personal information and maintaining your trust. Contact us with any questions.

© 2026 CrypRecovery. All rights reserved. | Terms of Service | Contact Us